Call Out Charges – what are they, when are they applied, and who uses them?
We are 24 Hour Locksmiths, which means we respond to calls anytime or at night.
It is a practice within the locksmith industry that a request for a locksmith’s attendance at short notice, i.e., an emergency, such as a person being locked out of their home, will incur an emergency call out charge (call out control).
This call-out charge is in addition to the customer being charged the locksmith’s average fixed cost for the Job.
When a Company declares that they do not apply a call-out charge (“No Call Out Charge”), it doesn’t mean that a locksmith will attend an incident or come to quote for work free of charge unless stated. They will still apply their average hourly rate/fixed cost but will not use an additional call-out charge for attending at short notice. i.e., in an emergency. If we need to add a call-out charge, we will add one if required.
Several factors dictate our rate/fixed cost, such as;
A) The time of day or night or weekend
B)The type of Job we are required to undertake
1. It is impossible to show every conceivable charging possibility on this website. However, based on factors (B) and (C) above, we can provide the customer with an estimate
2. The type of Job we are required to undertake – (B) Locksmith work covers a multitude of variables from opening a simple cam lock on a cupboard to opening, and a fitting mortise (Mortice) locks through to opening a motor vehicle.
We never attend any job without giving our rate or fixed cost, and this has to be agreed upon by the customer before we hear the Job.
Where we think new parts will be required, if possible we will give a range of what we believe the cost of the new feature will be. If we feel that we cannot confidently quote for parts based on the information supplied by the customer, we will repeat our rate/fixed cost and inform the customer that there may be parts required, which will be quoted on site.
All rates/fixed costs, parts, and additional charges will be subject to VAT at the current rate.
When we receive instructions to attend an address, we will always call the customer back to confirm the ETA and give the customer the name of the locksmith attending.
If the customer wishes to cancel our attendance, they may do so without charge as long as we receive notification by telephone no less than one hour before our agreed ETA. If a cancellation is made in less than one hour, we will charge $25 a cancellation charge.
Priced Per Job, this is where we can give you a price on the information we receive from you; if we believe we can fix the Job that you have described to us via communication, then we may give a price per Job; if this fails to be the case, then we will notify you or the attendee of the price change, such as if we quote $75 for the labor of the Job. Still, Job ended up taking 4 hours as we were given misleading information such as my lock is broken. Still, the door had dropped, jammed, and been catching for a long time where you have had to force the handles up and down to lock the door. If you fail to mention these facts when asked, then you have given us misleading information for a lower price, then we will go back to the standard rate per hour charged in 15-minute intervals after the first hour. If you cancel the Job due to this, we can still charge a fee for attending; this can be our service call rate and for any materials used up to that point.
Before calling, please read our terms and conditions and pricing police; please note you agree to these when booking us via any form of communications.